Q:
Is it always discreet shipping/package?
A: Yes of course. We do discreet shipping for all orders. All our packages are shipped with plastic foam protection to keep it safe, and without any labels “grow lights” or brand name mentioned on the packages.
Q:
What should I do if I cannot check out successfully?
A: Contact us at support@parfactworks.com or online chat, we’re always ready to help.
Q:
Do you ship to P.O. boxes?
A: Unfortunately, there are a lot of scammers out there, making it impossible for us to ship to P.O. boxes. Please provide a business or residential address when placing your order.
Q:
Can I cancel my order?
A: If you would like to cancel an order, please contact us as soon as possible at support@parfactworks.com.
If your order has not yet begun processing, we can issue a full refund.
If it has been processed, you can get a refund minus shipping charges (both ways, even if the product had free shipping—we still have to pay for it, after all). A restocking fee of up to 25% may also apply.
Q:
How long will it take for my order to arrive?
A: Most orders will be at your door within 7 business days of placing your order, but this can take longer in some instances.
We will keep you updated as processing and shipping progresses, but feel free to email us at support@parfactworks.com if you have any questions about the status of your order.
We generally process your order within 24 hours of receiving it and it usually ships out within a day or two after that.
We ship most products using standard ground shipping via UPS, FedEx or the USPS. Depending on your location.
Q:
How do I track my package?
A: An email that contains the tracking link URL will be sent to you once your order is shipped.
Q:
What is your warranty? What should I do if my light has a problem?A: We have a 5-year warranty(2 years free,3 years limited), Check our warranty
details here If you have a product issue, please contact us first at support@parfactworks.com
Q:
What can I do if I have a business plan?A: If you would like to cooperate with ParFactWorks, please email us at marketing@parfactworks.com
Q:
What can I do if the Package Shows Delivered But I Don’t Have It?A: Please follow the instructions below if the carrier shows package delivered but you don’t have it:
• Do check carefully the area around the shipping address and check with your neighbors or anyone who may have the package for you.
• If there is no clue found please call the carrier directly to report a missing package for the fastest logistics information, meanwhile, please email us about the issue as well (support@parfactworks.com).
ParfactWorks can not be held responsible for packages stolen from the delivery address so please be sure to ship to a secure location! If the items are lost, we need at least 30-45 days to investigate. So please keep following the logistics dynamics after we provide the tracking number, and do not miss out on our mail about the delivery notification.
